Mobile App

Can I log in to the MyIRVING app with Face or Touch ID?
Yes, app users can log in to the app using Face or Touch ID. Enable this feature in the security settings in your MyIRVING app. For additional guidance, follow our iOS or Android video instructions.

Can I register my Irving Rewards card in the app?
Yes, if you haven’t registered your card, you can do so right in the app!

Does the app replace my Irving Rewards card?
If you are only signed up for Irving Rewards, you will need to swipe your physical card to earn fuel rewards. However, if you have Irving Debit Pay, and have added it in the MyIRVING app, you can pay with the app at participating sites, and earn or use rewards without having to swipe any cards.

Can I make payments with my credit card on the MyIRVING app?
Payments can only be made through your Irving Debit Pay account using the Mobile Pay feature at participating sites. See the 'Mobile Pay feature' section for details.

I’m having technical issues - who do I contact?
Contact [email protected] or call 1.888.273.5222 Monday through Friday, 7:30 am to 4 pm EST.

How does Mobile Pay work?
You’ll first need to link your Irving Rewards card to your bank account - this is Irving Debit Pay! Then, download the MyIRVING app and set up your Irving Debit Pay account. Mobile Pay allows you to use your mobile device to make purchases through your Irving Debit Pay. You’ll have the convenience of paying at the pump and inside the store in addition to saving on fuel.

Does Mobile Pay replace Irving Debit Pay?
The Mobile Pay feature will only work with Irving Debit Pay. Once set up within the app, you can pay at the pump or inside the store using your phone.

How do I use the Mobile Pay feature?
To enable the feature, tap the gear icon at the top of your home screen. Then, tap Payments and tap the Irving Debit Pay button. It will then ask you to log into your Irving Debit Pay account, or enroll if you're not already signed up. Once you successfully log in, your Irving Debit Pay account is now added to your wallet within the app.

To use the Mobile Pay feature, tap the red, circular PAY button on your home screen. You will then choose whether you're paying at the pump or inside the store.

• If paying at the pump, the app will prompt you to enter the pump number where you'll be fueling. You'll then see the location address and the pump number you entered. In order to confirm the transaction, you'll be asked for your Irving Debit Pay PIN. Once it's successfully entered, exit your vehicle and begin fueling.
• If you're paying for something inside the store, tap In-store you'll be asked to check out with Irving Debit Pay. Again, enter your PIN and a QR code will be generated. Please present the code for the cashier to scan.

Please note that location services must be turned on to use Mobile Pay.

Where can I use the app’s Mobile Pay feature?
Mobile Pay is limited to a number of sites in our network (scroll up to see the Mobile Pay site list) with plans to add more sites soon.

Can I use Mobile Pay to pay for my Irving Energy home heating?
We anticipate offering this in the future.