Frequently asked questions
This set requires use of the arrow keys to navigate each heading instead of the tab key. use the enter key to open the content below the heading
How it works
How do I get an Irving Rewards card?
Pick up an Irving Rewards card at participating Irving Oil and Circle K locations and create your account online at theirving.com/rewards.
How do I earn fuel discounts with my Irving Rewards card?
Once you have an Irving Rewards card and have created an Irving Rewards account, you’ll earn a 10¢-per-gallon fuel discount with every 50 gallons of fuel purchased. You will also earn a 5¢-per-gallon fuel discount after every $50 spent in the store on qualifying merchandise.
What happens if I buy more than 50 gallons of fuel, or more than $50 of merchandise in the store? Do I earn more rewards?
You’ll earn 10¢ per gallon every time you reach 50 gallons and 5¢ per gallon every time you reach $50. If your balance exceeds the 50-gallon or $50 threshold, the remainder will be applied toward your next fuel discount.
Once I earn a fuel discount, when will I be able to redeem it?
Once you earn a reward it will be available for you to use on your next fuel purchase (up to 20 gallons) in approximately 30 minutes.
What is “qualifying merchandise” in the store?
Our in-store offer is available with the purchase of most products, with the following exceptions: Alcohol, tobacco, lottery tickets, milk (ME only), gift cards, gift certificates, prepaid cards, money orders, postage stamps, licenses, municipal trash, car wash, wood pellets, recycling bags or tags and any other items that may be prohibited or restricted by applicable law.
Is there a maximum fuel purchase amount when earning rewards?
Yes, you can earn fuel discounts on fuel purchases up to 30 gallons per visit.
Is there a maximum fuel purchase amount when redeeming rewards?
There is a maximum fill-up of 20 gallons when you redeem your rewards. Once you reach your limit, the pump will automatically stop fueling. If would like to purchase more than 20 gallons, you must begin a new transaction. This limit will apply to all fuel discount redemptions, except Irving Debit Pay which applies to every gallon.
How many rewards can be redeemed per transaction?
One Irving Rewards card can be swiped during each transaction; however, there is no limit to the amount of fuel discounts you can redeem with your fill of up to 20 gallons.
Can rewards be used for diesel purchases?
Yes, rewards can be redeemed for consumer diesel at participating Irving Oil locations.
Do my rewards expire?
When you earn a reward, it will be available for the remainder of the month it was earned, plus an additional 60 days thereafter. For example, a reward earned on February 14 will expire on April 30.
How can I check my Irving Rewards balance, transaction history and find participating Irving Rewards locations?
Once you sign up for an Irving Rewards account, you can view your account details and participating locations by logging in to your account at theirving.com/rewards. You can also access this information by downloading our MyIRVING Mobile App. (You can find the app by searching ‘MyIRVING’ in your app store.)
What about my personal information?
Irving Debit Pay
What is Irving Debit Pay?
Irving Debit Pay means your Irving Rewards card is linked to your checking account to use as a method of payment. Once linked, you’ll save 6¢ on every gallon, every time you pay with your Irving Rewards card at Irving Oil.
What is the Irving Debit Pay offer?
You will save 6¢ on every gallon purchased using your Irving Rewards card to pay for fuel purchases. Link your Irving Rewards card to your bank account by logging in to your Irving Rewards account at theirving.com/rewards and clicking ‘Register with Irving Debit Pay’. Once linked, your Irving Rewards card can be used to pay for fuel purchases as an ACH Debit payment method.
How does Irving Debit Pay work? We’ve partnered with ZipLine (National Payment Card Association -NPCA) to deliver technology that enables you to link your checking account to your Irving Rewards card so you can pay for fuel and in-store purchases at participating Irving Oil locations. To link your Irving Rewards card to your checking account, log in to your Irving Rewards account at theirving.com/rewards and click “Link to Irving Debit Pay.” Please be sure to have your driver’s license and checking account information ready.
What is the special sign-up offer for Irving Debit Pay?
New Irving Debit Pay members will receive an additional 4¢ on every gallon for the first 90 days; this will be reflected as an adjustment to the charge when your checking account is debited (dropping your purchase total).
How does the Irving Debit Pay introductory offer work? (6¢ off per gallon plus 4¢ off for 90 days)?
When you complete the activation process for Irving Debit Pay you will receive 6¢ off every gallon at the pump and an additional 4¢ off of every gallon for the first 90 days when paying for fuel with Irving Debit Pay. The 4¢ per gallon will not reduce the price at the pump but rather will reduce the purchase total in your checking account. So if you purchased 30 gallons of gas and the price rolled back to $2.00 per gallon, you will see the charge in your checking account as $58.80 which is $1.20 less than what you would have viewed on your receipt at the time of purchase.
I signed up and used Irving Debit Pay as a new member to receive 10 cents off per gallon for 90 days but only 6 cents rolled back at the pump. Where are the other 4 cents?
The 4¢ is applied to the amount debited from your checking account. So if you purchased 30 gallons of gas and the price rolled back to $2.00 per gallon, you will see the charge in your checking account as $58.80 which is $1.20 less than what you would have viewed on your receipt at the time of purchase.
Why are the additional 4 cents off per gallon in the Irving Debit Pay introductory offer applied in my checking account and not in the price roll back at the pump?
The individual site you are fueling at funds the 6¢ off per gallon savings with Irving Debit Pay as the payment type. Irving Oil Marketing funds the additional 4¢ off per gallon for the first 90 days. We are diligently working on ways to simplify the way this offer works but for now we will apply the reward to the end charge. Rest assured you are getting the 10¢ off per gallon reward benefit for signing up for Irving Debit Pay.
Is Irving Debit Pay safe and secure? How am I protected?
Yes, in accordance with Industry data security standards, secure handling of your information is of utmost importance to Irving Oil’s payment partner Zipline. Please view Zipline’s security statement http://www.ziplinegolive.com/securitydoc.pdf
I signed up for Irving Debit Pay but receive emails from Zipline. Who is Zipline?
Zipline AKA National Payment Card is a secure host that manages debit payment transactions in a secure and efficient way. Irving Oil does not have access to any of your payment account information.
Are there limits to Irving Debit Pay?
The following limits are in place for Irving Debit Pay:
- An Irving Debit Pay card can be used up to 5 times a day and 15 times a week.
- Up to $150 can be debited from an Irving Debit Pay card per day and up to $500 per week.
- Up to $100 can be debited from an Irving Debit Pay card per transaction.
Can I link more than one Irving Rewards card to my Debit account?
Yes. Call Zipline Customer Service at 1-877-403-2222 and select option 5 to “add a card to an existing account.”
What is the Irving Energy offer?
Irving Energy residential customers can now link their Irving Rewards card to their Irving Energy account and save 5¢ per gallon at Irving Oil gas stations with every 50 gallons of home heating fuel delivered. Offer available on all deliveries of propane, heating oil and ultra-low sulfur diesel for residential use in markets Irving Energy serves, including Maine, New Hampshire and Vermont.
How do I earn fuel discounts with Irving Energy?
Simply visit irvingenergy.com/rewards to link your Irving Rewards card to your Irving Energy account or call Irving Energy Customer Care at 1.888.310.1924 to become a new Irving Energy customer. Once your accounts are linked, you’ll save 5¢ with every 50 gallons of home heating fuel delivered including propane, heating oil and ultra-low sulfur diesel (ULSD).
What Irving Energy products or services are included in the Irving Rewards offer?
Propane, heating oil and ultra-low Sulphur diesel (USLD) deliveries for residential use are included in the Irving Energy offer.
Where can I find Irving Energy products and services?
Irving Energy services residential accounts in Maine, New Hampshire and Vermont. https://www.irvingenergy.com/about-us/delivery-areas/
How do I get the 25¢ fuel savings reward for 42 visits or 2 years?
Call Irving Energy Customer Care at 1.888.310.1924 to become a new Irving Energy customer. Complete your account set-up including tank inspection, agree to automatic delivery and take a first delivery.
Once I am eligible for the 25¢ new customer offer, when will I be able to redeem it at Irving Oil gas stations?
Your new customer offer reward will be available for redemption within 7 days after your first heating fuel delivery and will continue for 42 fuel purchases thereafter.
Can I combine my 25¢ per gallon reward with other Irving Rewards offers?
Yes! You can combine your new customer offer reward of 25¢ per gallon with any other reward earned at the pump, in the store, with Irving Debit Pay and with home heating fuel deliveries.
Once I sign up and register my Irving Rewards card with Irving Energy, how will I know what rewards I have earned?
After you have set up your new account and linked your Irving Rewards card, you can log into your account at www.theirving.com/rewards to view your rewards, transaction history and other important account information.
Do all Irving Oil locations participate in the Irving Rewards program?
All Irving Oil locations with a Circle K and most of our Irving Oil locations that are not connected to Circle K are participating in the Irving Rewards program. For a complete list of participating sites, visit myirving.com/storelocator.
Why are there some Irving Oil locations that do not accept Irving Rewards and some locations that do accept Irving Rewards but do not accept Irving Debit Pay?
Irving Oil has a unique network of partners. A small portion of our partner locations do not have the technology available to process Irving Rewards and others that do not have the technology to support Irving Debit Pay. While we work through the challenges at these locations, we hope you enjoy Irving Rewards and Irving Debit Pay at other locations in our participating network.
What if I forget to swipe my Irving Rewards card?
To earn credit or redeem a reward you must swipe your card at the time of purchase. Credits cannot be applied after a transaction has been completed. All rewards are electronically assigned to a member account at the time of the transaction (this applies to pay at pump and inside Irving Rewards card transactions).
What if I make a purchase at an Irving Oil location that does not accept Irving Rewards cards?
To earn credit towards a reward, you must swipe your card at a participating Irving Oil location.
What if my card does not read properly at the pump or in the store?
If you are having trouble at the pump or in the store, please advise an employee before completing your transaction. The employee will be able to manually enter your card number, so you will receive credit towards your next fuel discount.
Can I transfer my rewards or purchase credits to another Irving Rewards account?
You will only be able to transfer your rewards and credits if you are replacing your card. If you would like to transfer your balance to a new card, please call our Customer Support Team at 1.888.273.5222.
Do I have to use my card every time I buy fuel or only when I redeem my rewards?
You must swipe your Irving Rewards card with every transaction to receive purchase credit and earn fuel discounts.
Are there any earning partners like grocery stores where I can earn rewards?
We are always exploring new ways to grow our Irving Rewards program to meet the changing needs of our customers. While there may be earn partners in the future, the current Irving Rewards program is available only at participating Irving Oil locations.
Can I have more than one Irving Rewards card linked to an account?
An Irving Rewards card can only be linked to one Irving Rewards account.
Do I need to be subscribed to emails to participate in contests and promotions?
Yes, you need to be subscribed to email to be eligible for certain components of contests and promotions including but not limited to Red Sox promotions, summer promotions, etc. To re-subscribe, email your first name and last name along with your card number to [email protected] with your desire to subscribe to emails from Irving Oil.
How can I tell if I'm subscribed to Irving Rewards communications?
If you receive emails from Irving Oil you are subscribed. If you do not receive emails you are either unsubscribed or your emails are being filtered from your inbox. If you would like to re-subscribe, please email [email protected]
What is the AE Robinson home heat offer with Irving Rewards?
AE Robinson home heat customers can link their AE Robinson account to their Irving Rewards member account and save 5¢ per gallon at Irving Oil gas stations with every 50 gallons of home heating fuel delivered from AE Robinson. The AE Robinson home heat offer is stackable with all other Irving Rewards offers.
How can I link my Irving Rewards card to my AE Robinson account?
Linking your Irving Rewards card to your AE Robinson account is easy! Just call AE Robinson customer care at 1.800.640.8131.
How do I contact AE Robinson?
Please call the AE Robinson customer care team at 1.800.640.8131.
Where can I redeem my Irving Rewards fuel savings from the AE Robinson home heat offer?
Rewards earned through the AE Robinson home heat offer can be redeemed at any participating Irving Oil gas station in New England. Click here to find a location near you.
What if I have more than 50 gallons of home heating fuel delivered from AE Robinson?
If you had 58 gallons of AE Robinson home heating fuel delivered, you would earn a 5¢ per gallon reward on your Irving Rewards card. The remaining 8 gallons will count towards your next fuel discount.
If you had 108 gallons of AE Robinson home heating fuel delivered, you would earn a 10¢ per gallon reward on your Irving Rewards card. The remaining 8 gallons will count towards your next fuel discount.