Frequently asked questions
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What is the base program offer?
Once you have an Irving Rewards card, you will be able to save 3¢/L at the pump on every 150 L of fuel purchased, plus get a 3¢/L fuel savings reward with every $15 you spend on qualifying merchandise in the store.
Does my card have to be registered in order to earn and redeem?
Your card does not have to be registered in order to earn rewards. However, it does need to be registered for redemptions. Registering your card also ensures that you can participate in all Irving Rewards contests and promotions.
How do I earn fuel savings rewards with my Irving Rewards card?
Once you have an Irving Rewards card, you'll earn 3¢/L fuel savings rewards after every 150 L of fuel purchased. You will also earn a 3¢/L fuel savings reward after every $15 spent in the store on qualifying merchandise.
What happens if I buy more than 150 L of fuel, or more than $15 of merchandise in the store? Do I earn more rewards?
You earn 3¢/L every time you reach 150 L and 3¢/L every time you reach $15 in the store. If your balance exceeds the 150 L or $15 threshold, the remainder will be applied toward your next reward.
What is "qualifying merchandise" in the store?
The offer is available with the purchase of any product with the following exceptions: tobacco, lottery tickets, gift cards, gift certificates, prepaid cards, money orders, postage stamps, licenses, car wash and any other items that may be prohibited or restricted by applicable law.
Is there a maximum fuel purchase amount when earning rewards?
Yes, you can earn on a single transaction of up to 200 L.
Is there a maximum fuel purchase amount when redeeming rewards?
There is a fill-up maximum of 100 L when you redeem your rewards. Once you reach your limit, the pump will automatically stop fuelling. If you would like to purchase more than 100 L, you must begin a new transaction.
How many rewards can be redeemed per transaction?
One Irving Rewards card can be swiped during each transaction; however, there is no limit to the amount of fuel savings rewards you can redeem.
Can rewards be used for diesel purchases?
Yes, it can be used for consumer diesel.
Do my fuel savings rewards expire?
When you earn a reward, it will be available to use for 365 days before expiry. For example, a reward earned on January 1, 2019 would expire on January 1, 2020.
Once I earn a fuel savings reward, when will I be able to redeem it?
Once you earn a reward, it will be available for you to use on your next fuel purchase transaction.
What if I forget to swipe my Irving Rewards card?
To earn credit or redeem a reward, you must swipe your card at the time of purchase. Credits cannot be applied after a transaction has been completed.
What if I make a purchase at an Irving location that does not accept Irving Rewards cards?
To earn credit towards a reward, you must swipe your card at a participating Irving location.
Do I have to use my card every time I buy fuel or only when I redeem my rewards?
You must swipe your Irving Rewards card in every transaction to receive purchase credit and reward discounts.
Are there any earning partners, like grocery stores, where I can earn rewards?
We are always exploring new ways to grow our Irving Rewards program to meet the changing needs of our customers. While there may be earning partners in the future, the current Irving Rewards program is available only at Irving locations.
How can I check my Irving Rewards balance, transaction history and find participating Irving Rewards locations?
Once you create your member profile, you can view your account details, including current reward balance, transaction history and total savings. You can find participating locations by visiting theirving.com/irvingrewards, or by downloading our MyIRVING mobile app.
Can I transfer my rewards or purchase credits to another Irving Rewards account?
You will only be able to transfer your rewards if you are replacing your card. If you would like to transfer your balance to a new card, please call our Customer Support Team at 1.888.273.5222.
If I forget to use the Irving Rewards card during a purchase, can the fuel reward be added to my card later with a receipt?
No. All rewards are electronically assigned to a member account at the time of the transaction (this applies to pay at pump and inside Irving Rewards card transactions).
Why do some Irving locations have rewards at the pump while other Irving locations require that I go inside?
Irving locations use a variety of pump technologies and not all locations have the at-the-pump capability of rewards earning and redemption. At most locations, we have made technology available inside to enable you to earn Irving Rewards.
An Irving Rewards card can only be linked to one Irving Rewards account.
Am I able to combine loyalty programs on one transaction?
Unfortunately, at this time, you are unable to use two separate rewards programs on a single transaction.