Cookie Policy

COOKIES POLICY

The website www.irvingoil.com (the “Site”) uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. On your first visit to the Site, you were asked (by a notification banner) to accept our use of cookies and similar technologies and we'd like to explain how we use these technologies.

A cookie is a small removable data file that is stored by your web browser on your computer.

You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser settings. Please note, however, that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Site. 

To disable cookies through your browser, follow the instructions of your browser provider which are usually located within the “help”, “tools” or “edit” menus in your browser. Please note that disabling a cookie or category of cookies may not delete the cookie from your browser until you have completed any necessary manual requirement of your browser provider.

Like many websites, we use cookies for a variety of purposes. Some cookies are necessary for the functionality of the Site, others log data about your device hardware and your interaction with the Site.   Cookies allow you to navigate our page effectively, remember preferences and generally improve your experience with the Site.  Cookies can also be used to tailor advertising.  We use cloud based servers hosted by third party service providers (which may be located outside the EEA) to collect site traffic information.

We also work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet. These companies may collect non-personally identifiable information about your visit to our Site and about your interaction with our communications, including advertising and e-mails. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our e-mails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device but we will not identify you as an individual.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of our website.
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how they move around the Site when they are using it. This helps us to improve the way the Site works, for example, by ensuring users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie

Purpose

Usage

Facebook

Facebook helps you stay in touch with your network through their website/ mobile application. We make it easier for you to share any content of interest on Facebook and sometimes, we may present with some targeted adverts on Facebook based on your engagement with our website(s).

Targeting

Google Analytics

We use Google Analytics to understand how our media campaigns work and how you interact with our Site in order to improve the user experience.

Analytical/performance

Google Tracking

Google tracking cookies enable us to understand if you complete certain actions on our Site after you have seen or clicked through one of our adverts served via Google. Based on the content you have engaged with on our websites Google are able to deliver some targeted adverts across other Google partner websites.

Targeting

DoubleClick Floodlight

DoubleClick Floodlight cookies enable us to understand if you complete certain actions on our Site after you have seen or clicked through one of our display/ video advertisements served on Google or other platforms via DoubleClick. DoubleClick uses this cookie to understand the content with which you have engaged on our Site so they may subsequently deliver some targeted advertisements to you.

Targeting

Hotjar

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Targeting

Acquia Lift

Lift collects data on the customers that are visiting our Site, and tells us what pages were visited and the amount of time on a page. Lift also captures the IP address of the user and the country/city they are viewing the page from. Lift is GDPR compliant in the protection of any user data where applicable.

Functionality/Segmentation

US Rewards

Irving Oil US Rewards utilizes a cookie for session information for logged in users.  This Cookie expires every hour, at which point users will need to log back in to the portal.

Strictly necessary

Except for essential cookies, all cookies will expire after 30 days.

Third Party Website Cookies

When using our website, you may be directed to other websites or you may encounter embedded content in the course of which you will be directed to third party websites. These websites and embedded content may use their own cookies. Third party cookies or cookies that are set by a website other than this website owner. We do not have control over the placement of cookies by other websites, even if you are directed to them from our website.

Use of IP addresses and Web Logs

We may also use your IP address and browser type to help diagnose problems with our server, to administer the Site and to improve the service we offer to you. Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (eg google.com) to more accurately gauge our users’ demographics.

HTML Email Web Beacons

Our marketing related emails contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and combined with other technology verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you and to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should choose not to click links that we send you. This information may be connected to your personal identity.

Changes to the Cookies Policy

We may update this Cookies policy and we would encourage you to review the policy from time to time to stay informed of how we are using cookies. This policy was last updated in April 2019.