Covid-19

Your well-being is our priority

At Irving Oil, safety is always our first priority, and central to everything we do. As we respond to the ongoing situation related to the COVID-19 pandemic, our focus on the safety of our employees, our customers and our communities remains constant.

As part of our efforts to always provide a safe operating environment, we have taken precautionary measures across our business, including travel limitations and restricted visitor access to our facilities. Furthermore, we have enhanced the frequency and intensity of our cleaning activities, all consistent with government-mandated instructions.

Updates

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Big Stop Restaurant customers

The same homestyle favourites you know and love are still available at most of our Big Stop locations by takeout. 

Here's how we're still serving our customers and Professional Drivers: 

  • Our dining rooms in New Brunswick, Nova Scotia, Newfoundland and Maine are now open, except for Farmington Maine.
  • Pembroke, Ontario remains open for takeout only

Irving Oil gas station customers

  • Our gas stations will remain open for our customers on the road, and most offer the option to pay at the pump.
  • Hand sanitizer stations are provided at the pump at many of our locations.
  • When inside our convenience stores, we are asking our staff and customers to please respect safe social distancing measures.
  • Consider paying with debit or credit when inside the convenience store.

Card-based loyalty programs

As part of our enhanced safety measures, we ask our customers to please swipe your loyalty card at the pump when possible. Our programs include Irving Rewards.

As a valued customer, we want you to know we are here for you. Click here for our FAQs that can help answer any questions you may have. 

Irving Energy customers

  • Our walk-in payment offices are temporarily closed. Please visit My Account for online payment options, or call 1.888.310.1924.
  • For all home and business heat deliveries, we are asking our all our employees, including Drivers and Technicians, to respect the social distancing safety measures.
  • For all on-site service appointments where our employees are required to enter the home, we are taking extra precautions, and will be pre-screening customers to reduce risk. 
  • If you receive and/or pay upon delivery or service, please note that until further notice, our Drivers and Technicians will no longer take cash payments, or provide delivery slips to the door.
  • If your family has been impacted by job loss, the Irving Energy team is here to help. Please give us a call at 1.888.296.9111 or email us at [email protected]  to see what options are available.

We know this is a challenging time for our customers. As a valued customer, we want you to know we are here for you. Click here for our FAQs that can help answer any questions you may have.

Fleet & Professional Drivers

Some precautionary measures that could impact service levels include:

  • Our Professional Drivers lounges are now all open except in Houlton. ME, which remains closed. 
  • Our dining rooms are now open except Farmington, ME. Find our takeout menu and hours of operations here.
  • Our Springfield, VT Travel Stop is oper 24 hours a day, 7 days a week however, the showers will be closed nightly from 10pm to 6am 
  • Our Dégelis, QU Big Stop location is open for business. If you are travelling west on highway 85/185, please be sure to stay in the right lane to turn into our site.

Terminal customers

Some precautionary measures that could impact service levels include:

  • Documents are to be submitted electronically at all terminals and no handheld forms will be accepted.
  • There will be no direct contact between visitors and staff.  We ask visitors to please use on-site radios or intercoms to communicate with Irving Oil terminal employees.
  • Additional security signage and instructions will be implemented on-site.

Irving Aviation customers

We would like to make our customers aware of process changes including what to expect when your flight arrives. This applies particularly to passenger screening and key ground handling services at our FBOs.

New process at Irving Aviation FBO & CBSA as a result of COVID-19:

  • CBSA is screening all inbound flights.
  • Crew and passengers are requested to remain on the aircraft. Do not disembark.
  • Access to the FBO facility is no longer permitted at this time.
  • Local hotels and restaurants are limited in providing services as Newfoundland and Labrador has declared a public health emergency.
  • Visit www.gov.nl.ca/covid-19/ for further information from the province.
  • We are requesting that payment of fuel purchases, ground handling services and landing fees be applied to the account designated on the fuel release.

In addition to the new screening processes and overnight restrictions, specific ground handling services are being scaled back to ensure the continued safety of our employees and operations. 

These scaled-back services include:

  • International waste removal from the aircraft.
  • Lavatory services in key locations.
  • Greeting of flights upon arrival.
  • Entering an aircraft for any purpose.

We know this is a challenging time for our customers. As a valued customer, we want you to know we are here for you. Click here for our FAQs that can help answer any questions you may have.

Irving Blending & Packaging customers

 Some additional precautionary measures:

  • No direct contact between visitors and staff.
  • Social-distancing measures should be practiced at all times.
  • Drivers picking up product will remain in their vehicles when possible.
  • We require any person entering the facility to sanitize and answer a screening questionnaire.
  • If a visitor answers yes to any of the screening questions, they will not be permitted to enter the facility. Social distancing will remain in effect for this procedure.
  • No cash transactions are permitted. We ask our customers to please use credit or debit for your transaction.
  • Please be advised lead times have changed for the following products: Irving products will now have a seven-day lead time and Cobra products will have a 10-day lead time.
  • To help our communities stay safe, we have recently started producing hand sanitizer. Click here to find out more information or to order hand sanitizer or bottles.

As a valued customer, we want you to know we are here for you. 

Click here for our FAQs that can help answer any questions you may have.