Frequently Asked Questions (FAQs)
We want you to know we are here for you. Below are answers to some commonly asked questions. Have a question that’s not on our list? Please contact us at one of our locations:
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Are your FBO facilities in Goose Bay (YYR), Gander (YQX) and St. John’s (YYT) open?
Air traffic control services at our FBOs in Goose Bay, Gander and St. John’s are open and remain fully operational. Should there be any changes to their operations, please check NAV Canada.
Do the FBOs have any COVID-19 restrictions?
Our priority is to keep our customers and employees as safe as possible. Our FBOs and NAV Canada are closely monitoring and following recommendations from the Public Health Agency of Canada and the World Health Organization to minimize the risk of exposure and spread.
These enhanced safety measures include:
- Essential employees who are required to ensure safe air traffic services (control, advisory and system support) continue to work in their usual role
- Enhanced, frequent cleaning and sanitation processes
- Increased measures regarding access to our facilities consisting of social distancing and new servicing flights to meet our customers’ needs
- Our non-essential employees are working remotely
Are Irving Aviation FBOs still fuelling aircrafts at Goose Bay (YYR), Gander (YQX) and St. John’s (YYT)? Did the hours of operation change?
Yes, we are still fuelling aircrafts to ensure our customers get to their destination. We have a reliable supply of energy to continue to serve all corporate, commercial, cargo and military aircrafts requiring fuel and services. We are still operating 24/7 and our team is on site and ready to help get you to where you need to go.
Is customs clearance available on site?
Yes, customs is still available as CBSA procedures remain unchanged. They are available 24 hours a day. It is recommended you set up with CAN Pass prior to arrival. Click here for more information and to get set up.
Is Irving Aviation offering ground handling services?
Our Irving Aviation team is here to help our customers as safely as possible. We have changed some of our processes to protect the health and safety of our customers and our team. At this time, members of our FBO Aviation team are entering aircraft and we are offering international waste removal and lavatory services.
Note for our customers:
Newfoundland and Labrador have declared a Public Health Emergency. Local hotels and restaurants are open; however they are providing limited services. Click here for more information on the services they have available.