Deliveries when you need them
Using the information provided by your propane monitor, we will remotely monitor the fuel level in your tank. This is how we know when to deliver to you and ensure you always have propane to keep your family warm and your appliances running.
Frequently asked questions
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Q.) Will the monitor use my Wi-Fi or interfere with my signal?
A.) The monitor does not use Wi-Fi and will never interfere with your home internet or cellular. We have partnerships with all the major mobile companies. The data is not using any customer Wi-Fi but a roaming cell through one of these providers.
Q.) Will this monitor use any of my electricity?
A.) No, the monitor is battery-powered and we are responsible for changing the batteries when needed.
Q.) How will Irving Energy know when I need a delivery?
A.) As an auto-delivery customer, we are always monitoring your account. To help avoid runouts, we deliver when your tank hits a pre-determined level.
Q.) What if I run out of propane?
A.) If you ever run out, we will give you a $100 credit to your account.
Q.) Who manages the monitors? Does anyone else get my information?
A.) We own and manage your monitor and no one will have access to your information.
Q.) How does a propane monitor work?
A.) The propane gauge is attached to a wireless (cellular) monitor that sends the tank’s fuel level to our local office, allowing us to monitor how much fuel you have without an on-site visit.